JEFFREY A. LOWE Garland, Texas 75043 E-mail: Jeff@txlowe.net Jeffrey.Lowe@mci.com --------------------------------------------------------------------------------------- OBJECTIVE Desire a position with career growth opportunities in a Network Operations Center as a Supervisor/Engineer or second level Support Engineer. SUMMARY OF QUALIFICATIONS • 17 years in communications/networking field, to include over 10 years Active-Duty experience as a Communications-Computer Systems Control Specialist (Tech-Controller) in the United States Air Force. • Effective leader and supervisor. • Broad knowledge of communications networking systems. • Extensive quality control and troubleshooting experience utilizing a wide variety of testing platforms. • Experienced in hardware/software wiring and installation of communications circuits and equipment. • Highly computer literate, working knowledge of Windows 98/NT 4/2000/XP, MS Office. • Experiance with Unix/Linux operating systems. • Top Secret/SCI security clearance. EXPERIENCE MCI January 2001 - Present Network Engineer - Advanced Network Solutions – Richardson Network Operations Center, Richardson, TX. • Involved in ground floor implementation of a brand new NOC. • Monitor, troubleshoot, and insure optimal quality and reliability of various “Managed Services” networks. - Cisco and Bay routers - Alcatel, Titan, and DSC DACS Electronic Data Systems / MCI November 1997-December 2000 Advanced Communications Technician - TDM Operations, Service Management Center, Plano, TX. • Performed fault isolation, system analysis, and insure optimal quality and reliability of the various multiplexing systems that encompass the EDS Worldwide Network. - Nortel Passport ATM system - NET IDNX series 20, 70 and 90, Promina 800 - Newbridge 46020, 3600, 3624, 3630 - DSC/Alcatel DACS (3x1 and 1x0 systems) - General Data Com Mega Mux and Transmission Management System - Verilink CSU Access Management system - Larscom CSU’s • Coordinated maintenance activities between in-house technicians, field technicians, and vendors. • Performed provisioning and routine system installations and upgrades. • Transitioned to the Router Operations group for five months. -Monitored network of over 3,500 Cisco routers -Troubleshoot connectivity issues via extended pings & trace route -Verified router logs, access lists, and configuration manager for discrepancies -Implemented configuration changes from engineering work orders U.S. Air Force August 1986 - September 1997 Satellite Network Communications Shift Supervisor/Tech - Network Technical Control Center, Onizuka AS, CA. 09/96 - 09/97 • Managed a 12-person shift to include duty schedules, performance evaluations, and training of new personnel. • Performed fault isolation of T-1 links and associated equipment connecting the Air Force Satellite Control Network to eight remote tracking stations to support all DOD satellites in orbit. • Programmed Telemetry, Tracking, and Commanding, bandwidth requirements for satellite supports. • Proficient with systems equipment including General Data Communications Megamux and controller, Larscom FT-1 DSU/CSU. • Provided support for various DOD activities including the Defense Meteorological Satellite Program, Secure Voice Network, Operational Traffic Switching System, NOAA, NASA launches and Shuttle missions. Communications Systems Supervisor/Technician- Microwave Radio Relay Site, Seburiyama RRL, Fukuoka, Japan 08/92 - 08/96 • Supervised daily operations of three Quad-Diversity PCM digital microwave links, and a submarine fiber-optics cable system connecting mainland Japan with the island of Okinawa. • Maintained three DS-3 level Rockwell International DMX-2003 (M13’s) multiplexers. • Systems administrator of an AT&T Digital Patch and Access System (DACS), supporting eighty T-1’s and over two thousand voice and data channels. Implemented software and hardware upgrades. • Monitored, analyzed, and managed a Digital Equipment Corporations Automatic Master Station remote station monitoring and control system, providing communications connectivity and alarm monitoring of eight remote facilities. • Managed and coordinated all circuit, trunk, and link activations, and database records updates. Communications Systems Technician- Systems Control Center, Kadena AB, Okinawa, Japan 05/87 - 07/92 • Performed fault isolation, system analysis, and insured optimal quality and reliability of over 750 digital and analog circuits traversing second level AN/FCC- 100 Time-Division Multiplexers, and TRW AN/FCC-98 T-1 Time-Division Multiplexers. • Coordinated maintenance activities between local and distant end users, higher level control facilities, commercial contract maintenance, and all facility communications equipment. • Installed and maintained Distribution Frame, installed modems, amplifiers, equalizers, and other conditioning equipment. • Performed fault resolution of circuits interfacing the Defense Data Network Packet Switching Node. TRAINING • 11/00- Netpro, Mecca, NMT overview, MCI training, Richardson, TX • 02/99- Introduction to Magellan Passport, Nortel ATM training, EDS Campus, Plano, TX • 11/96- Air Force Satellite Communications Network Specialty Course, Lockheed Martin, Sunnyvale, CA • 08/91- Introduction to Advanced Digital Techniques (54 hours), Air Force Training Command, Kadena, Japan • 02/90- Trainer/Supervisor Course, Air Force Training Command, Kadena, Japan • 04/87- Information Systems Control Specialist Course (700 hours), Air Force Training Command, Biloxi, MS